Regional Customer Service Engineer

Home-based; Northeast U.S. between Philadelphia and Boston

Posted on 07/19/2018 by M-Works Search

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Position Details




Manufacturing & Dist / Automotive



Job Level:

Experienced Professional (Non-Manager)


Bachelor's Degree

Reference ID:


Position:  Regional Customer Service Engineer
Location: Philadelphia PA Area
Position #450


Client Overview 

  • A leading equipment manufacturer known for quality and reliability for more than 85 years
  • A rich history of producing high quality supremely engineered equipment
  • Based in the Chicago area with a worldwide support and distribution network

Position Overview

  • Responsible for maintaining customer satisfaction and relationships by resolving field technical issues
  • Design, test and validate field technical resolutions
  • Create and edit MS PowerPoint presentations 
  • Weekly reporting on all assigned activities
  • Follow company design and production process including Change Management Process (CMP) and Engineering Change Notice (ECN)
  • Support other technical areas as needed

Candidate Requirements 

  • Bachelor of Science in Engineering discipline or Associates in Electrical or Mechanical Technology
  • Three (3) or more years experience in a heavy equipment manufacturing environment
  • Knowledge of Eight Disciplines of Problem Solving (8D)
  • Knowledge of Failure Mode and Effects Analysis (FMEA) 
  • Knowledge of Quality Function Deployment (QFD) tools
  • Excellent verbal and written communication skills as well as presentations to internal and external customers
  • Ability to travel domestically and internationally
  • Must be legally authorized to work in the United States for any employer

Be assured that resumes will be kept strictly confidential until we speak about a specific opportunity and agree to send it to a client of ours.  If your experience matches our client's requirements we will contact you immediately. 


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