YOU MUST CURRENTLY MANAGE A CALL CENTER IN A LEAD OR SUPERVISORY POSITION. MEDICAL FIELD PREFERRED.
Leading provider of medical supplies is seeking a Call Center Workforce Manager to lead an Inbound customer service team.
*Provide leadership, training, coordinate hiring, scheduling and improve performance
*Coordinate call campaigns and increase efficiency
*Handle escalated calls and service-related issues
*Monitor performance and productivity to meet business objectives
*Must currently supervise a call center team - prefer medical device or supply background
*Worked in multi-site call center environment preferred
*Experience with business intelligence and data analysis
*BS or BA preferred
Income - $55,000 - $60,000 with bonus potential
PLEASE RESPOND TO THIS POSITION BY EMAILING YOUR RESUME IN WORD FORMAT TO firstname.lastname@example.org
WITH 5541SS IN THE SUBJECT LINE.