Call Center Supervisor - Medical Supplies

Minneapolis, Minnesota, United States

Posted on 06/24/2020 by Sales Consultants of Bloomington


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Position Details

Type:

Permanent

Industry:

Healthcare / Medical Supply

Function:

Customer Support / Client Care

Job Level:

Standard Management (Manager/Supervisor of Staff)

Education:

Bachelor's Degree

Salary:

$55,000 - $60,000 plus bonus potential

Reference ID:

5541SS

YOU MUST CURRENTLY MANAGE A CALL CENTER IN A LEAD OR SUPERVISORY POSITION.  MEDICAL FIELD PREFERRED.
 
Leading provider of medical supplies is seeking a Call Center Workforce Manager to lead an Inbound customer service team.
 
Responsibilities:
 
*Provide leadership, training, coordinate hiring, scheduling and improve performance
*Coordinate call campaigns and increase efficiency
*Handle escalated calls and service-related issues
*Monitor performance and productivity to meet business objectives
 
Qualifications:
*Must currently supervise a call center team - prefer medical device or supply background
*Worked in multi-site call center environment preferred
*Experience with business intelligence and data analysis
*BS or BA preferred
 
Income - $55,000 - $60,000 with bonus potential
 
PLEASE RESPOND TO THIS POSITION BY EMAILING YOUR RESUME IN WORD FORMAT TO sstone@scbloomington.com WITH 5541SS IN THE SUBJECT LINE.


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