Customer Service Manager

Chicago, IL, United States


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Type: Permanent

Experience: Experienced Professional (Non-Manager)

Category: Customer Support / Client Care

Industry: Manufacturing & Dist / Other

Company: LifeWork Search

Reference ID: D4ngET

Date Posted: 08/08/2024

Shortcut: http://jobs.mrinetwork.com/cLRWqa


We’re currently working on a search with a nimble manufacturer and distributor to the consumer goods industry.  As they take their supply chain to the next level, they are looking to upgrade their talent – including the need for a Customer Service Manager.

 

Position Description:

 

  • Manage a team of customer service reps across several locations.
  • Lead process improvements in areas such as order entry time, on-time in-full, and response time.
  • Drive the adoption of tools to minimize manual tasks, enhancing productivity and accuracy.
  • Cross-train the team to ensure effective servicing of customers.

 

Background Required:

 

  • Minimum of 5 years of experience in customer-facing roles, with a minimum of 1-2 years of people management experience.
  • Strong working knowledge of ERP systems to support the customer service function.
  • Proven track record of implementing process improvements.

 

 

Miscellaneous:

  • Compensation: $75,000 - $100,000.
  • Full benefit package including medical, dental and 401(k).

 

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