Helpdesk Analyst/Engineer (full-time / perm)

Chicago, IL


Apply Apply with LinkedIn Back to Results

Type: Permanent

Experience: Experienced Professional (Non-Manager)

Education: Bachelor's Degree

Category: Information Technology

Company: The Trevi Group

Salary: Competitive salary (up to 70K-75K base) plus full benefits

Reference ID: HPi8IB

Date Posted: 01/26/2026

Shortcut: http://jobs.mrinetwork.com/8SzBNR


Title: Helpdesk Analyst/Engineer
Location Chicago, IL (financial district)
Compensation: Competitive salary
Position Type: Full-Time / Perm

 

Join a growing financial firm (200+ employees) known for strong values, collaboration, and rock-solid engineering. We’re looking to hire a Helpdesk Analyst provide timely and effective technical support to end-users via phone, email, and a ticketing system.

 

The ideal candidate will be a customer-focused problem-solver who can diagnose, troubleshoot, and resolve issues related to computer systems, software, and hardware in a fast-paced environment. 

Essential duties and responsibilities

  • User support: Respond to, analyze, and resolve technical support requests from internal users in person, by phone, or through electronic communication.
  • Troubleshooting: Diagnose and fix issues related to hardware (e.g., laptops, desktops, printers, headsets, networking devices, etc.), operating systems (e.g., Windows), and software applications (e.g., Microsoft 365).
  • Ticket management: Log, track, and document all support incidents and service requests in a ticketing system, providing clear and concise communication with users throughout the process.
  • Escalation: Escalate unresolved or complex issues to higher-tier support teams or management in a timely and professional manner.
  • Account maintenance: Perform routine user account administration, including password resets, account unlocks, InTune, and access control modifications using tools like Active Directory.
  • Network assistance: Troubleshoot basic network connectivity issues, including problems with local area networks (LAN), Wi-Fi, and VPN access.
  • Documentation: Contribute to and maintain the internal knowledge base with solutions and procedures for common technical problems.
  • Equipment deployment: Assist with the setup, configuration, and deployment of new computers, software, and other IT equipment for new employees.
  • Operational support: Monitor IT systems, assist with inventory control, and perform other operational duties as assigned. 

Required skills and qualifications

  • Technical knowledge: A solid understanding of computer hardware, selected software applications, and basic networking concepts.
  • Problem-solving: Strong analytical and diagnostic skills with the ability to methodically break down complex issues.
  • Communication: Excellent verbal and written communication skills to clearly explain technical solutions to non-technical users.
  • Customer service: A patient, empathetic, and professional demeanor, especially when assisting frustrated users.
  • Organization: The ability to prioritize and manage multiple tasks and support tickets effectively in a fast-paced environment.
  • Experience working for an MSP is a plus. 
  • Education:  Bachelor's degree is preferred.
  • Certifications: Professional certifications are a plus.

Why Join?
* Great culture – Long-tenured, friendly team with high internal respect
* Growth opportunities – leverage latest technologies + platform unification = exciting projects
* Stability – Financial industry, low turnover, strong leadership

 

👉 Apply now to learn more. 


  • SBA Business Development Officer

    Chicago, IL
    Sales Consultants of Sacramento

    Excellent opportunity for a seasoned SBA Business Development Officer with a very successful national financial institution. Responsible for generating new SBA loans in an assigned local market. Develops strategies to originate SBA loans in the marketp...

    Date Posted: 03/04/2026 Recommended

  • Commercial Loan Officer (copied at 02/18/2026 05:28 PM)

    Chicago, IL
    Sales Consultants of Sacramento

    Actively seeking an experienced commercial lender to join a team of successful professionals who will collectively develop creative financing solutions to resolve complex and often unique issues for local businesses with revenues $5-150MM. The successf...

    Date Posted: 02/19/2026 Recommended

  • Account Executive

    Chicago, Illinois, United States
    Management Recruiters of Davidson

    My name is Rick Alexander, Chemical Coatings Talent Acquisition at Management Recruiters of Davidson. Are you looking for an Account Executive position with a renowned chemical manufacturer? Our client is seeking an experienced individual to sell indus...

    Date Posted: 03/01/2026 Recommended

  • SECURITY / CYBER-SECURITY SALES ENGINEER (F/T role, IL) for Global Cyber Security Leader

    Chicago, Illinois, United States
    The Trevi Group

    SECURITY / CYBER SECURITY SALES ENGINEER (for Enterprise clients) Location: Greater Chicago area, IL Company: Global Leader in Security Solutions (OEM; public company) Compensation: Lucrative base, bonus, generous 401K match, and great benefits Positio...

    Date Posted: 02/23/2026 Recommended

  • Commercial Real Estate Loan Officer

    Chicago, IL
    Sales Consultants of Sacramento

    Actively seeking a Commercial Real Estate Loan Officer to solicit new CRE loan business through a network of brokers, business owners, and investors. RESPONSIBILITIES : Will solicit and coordinate the closing of commercial loans; responsible for commer...

    Date Posted: 01/16/2026 Recommended

  • Sales Representative

    Chicago, Illinois, United States
    Management Recruiters of Davidson

    My name is Rick Alexander, Chemical Coatings Talent Acquisition at Management Recruiters of Davidson. We are actively looking for a candidate to fill the Sales Representative position, responsible for selling OEM Lubricants and Coatings in the Chicago ...

    Date Posted: 03/01/2026 Recommended

  • BDM (Regional Sales Manager) - Industrial Packaging

    Milwaukee/Northern Chicago Area
    Sales Consultants of Auburn Hills

    BDM (Regional Sales Manager) - Industrial Packaging Industrial Packaging. Established company in North America. Hybrid/Remote position. Expected Travel 50%. 5 years experience in Industrial Packaging, bachelor degree preferred in business, marketing or...

    Date Posted: 01/15/2026 Recommended

  • Finance Manager

    Atlanta, Georgia, United States
    Management Recruiters of Cumming

    POSITION PURPOSE Our client is searching for a Finance Manager who will be responsible for the day‐to‐day financial analysis and oversight of a portfolio of managed facilities throughout the country. They will work directly with the finance team, outsi...

    Date Posted: 10/15/2025 Recommended

  • Associate Account Manager

    Cranston, RI, 2905
    Management Recruiters of Tallahassee

    Title: Associate Account Manager Location: Fully Remote w/ Travel (10-25%) About the Role A growing manufacturing organization in the medical and industrial products space is seeking an ambitious Associate Account Manager to support its commercial team...

    Date Posted: 11/25/2025 Recommended

  • Senior Manager, Tax & Treasury

    Atlanta, Georgia, United States
    Management Recruiters of Cumming

    Company description Our client, a leading organization in the data center space provides end-to-end services such as: design, construction, operations, etc for Fortune 500 clients. POSITION PURPOSE The Senior Manager, Tax and Treasury will support all ...

    Date Posted: 02/09/2026 Recommended

  • Vice President Production

    Seattle, Washington, United States
    Management Recruiters of Cumming

    Head of / VP of Production Location: Seattle, WA About the Company Founded in the early 2020s and headquartered in Seattle, this company is advancing next-generation ground systems for complex, real-world environments. Leveraging deep expertise in robo...

    Date Posted: 01/19/2026 Recommended

  • Payroll Analyst

    New York, New York, United States, 10036
    Northbound Executive Search

    The Payroll Analyst supports the accurate and timely processing of weekly and biweekly payrolls across multiple entities. This role requires strong attention to detail, analytical skills, and experience using ADP Workforce Now. Key Responsibilities: Pr...

    Date Posted: 02/09/2026 Recommended

  • Payroll Analyst

    New York, New York, United States, 10036
    Northbound Executive Search

    The Payroll Analyst supports the accurate and timely processing of weekly and biweekly payrolls across multiple entities. This role requires strong attention to detail, analytical skills, and experience using ADP Workforce Now. Key Responsibilities: Pr...

    Date Posted: 02/24/2026 Recommended

  • Accounts Payable Specialist

    New York, New York, United States, 10036
    Northbound Executive Search

    We are currently seeking a detail-oriented and highly organized Accounts Payable Specialist to join our finance team. This role is critical in maintaining accurate financial records and ensuring smooth payment processes. Key Responsibilities: Process i...

    Date Posted: 02/24/2026 Recommended

  • IT Services Consultant

    New York, New York, United States, 10036
    Northbound Executive Search

    Responsibilities Assist supervisor or department head with system enhancements, including patching network devices and servers, installing/upgrading software and hardware, and configuring systems. Support the daily operation of banking compliance syste...

    Date Posted: 02/24/2026 Recommended

  • Chief Information Office / CIO (South Florida)

    Florida, United States
    The Trevi Group

    * * * This position has been filled * * * Position Title: Chief Information Office (CIO) - Company/Industry: fast growing 450M privately held waste management company - Location: South Florida area (Ft. Lauderdale / Pompano Beach) - Compensation: Lucra...

    Date Posted: 07/20/2025 Recommended

  • Junior Accountant

    New York, New York, United States, 10036
    Northbound Executive Search

    Our client is looking for a Junior Accountant on a temp-to-perm basis to join our growing team in New York City. As a member of the Finance Department, they will play a crucial role in supporting the financial activities of the company. Responsibilitie...

    Date Posted: 02/09/2026 Recommended

  • Senior Catastrophe Risk Manager

    Chicago, Illinois, United States
    The Neeljym Search Group

    A specialty insurance organization is seeking a Senior Catastrophe Risk Manager to support catastrophe modeling, portfolio risk analysis, and event response across multiple lines of business. This role partners closely with underwriting, analytics, and...

    Date Posted: 02/04/2026 Recommended

  • Credit Administrator

    Sacramento, CA
    Sales Consultants of Sacramento

    Excellent opportunity for a Credit Administrator with one of the most successful, well-capitalized financial institutions in the country. The Credit Administrator is responsible for the administration and management of the Commercial loan process inclu...

    Date Posted: 02/23/2026 Recommended

  • 2480m - Sr Engineer, Transmission System Planning, Non-Wires Alternatives (Hybrid)

    Berlin, Connecticut, United States
    Hartford, Connecticut, United States
    Manchester, New Hampshire, United States
    Springfield, Massachusetts, United States
    Westwood, Massachusetts, United States
    Management Recruiters of Bonita Springs

    The Senior Engineer in Transmission System Planning, NWA serves as a transmission-focused subject matter expert, specializing in power system studies and solutions development, including Non-Wires Alternatives. This role requires extensive experience i...

    Date Posted: 02/25/2026 Recommended

  • Facilities Coordinator

    NYC
    Northbound Executive Search

    We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team. This individual will be responsible for ensuring the efficient and smooth operation of our facility and supporting the overall needs of the business in relat...

    Date Posted: 02/09/2026 Recommended

  • Quality Assurance Manager

    Itasca, IL, US
    Shurig Solutions, Inc.

    Job Title: Quality Assurance / Quality Manager – Medical Devices Location: Chicago area (Headquarters) Employment Type: Full-Time Position Summary The Quality Manager is responsible for leading the Quality Assurance function and overseeing the Quality ...

    Date Posted: 01/23/2026 Recommended

  • Facilities/Maintenance Coordinator

    New York, New York, United States, 10036
    Northbound Executive Search

    We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team. This individual will be responsible for ensuring the efficient and smooth operation of our facility and supporting the overall needs of the business in relat...

    Date Posted: 02/24/2026 Recommended

  • Pathologists’ Assistant

    Bakersfield, California, United States, 93308
    Allied Search Partners

    Melissa Owens| President P: (386)339-0839 |E: melissa@alliedsearchpartners.com Schedule a Meeting: https://calendly.com/melissaowens Job Description Job ID: 3517518 Job Title: Temporary Pathologists’ Assistant Location: Bakersfield, CA 93308 Job Summar...

    Date Posted: 01/14/2026 Recommended

  • Contracts and Grants Analyst

    New York, New York, United States, 10036
    Northbound Executive Search

    The Contracts and Grants Analyst will be responsible for preparing and maintaining budgets, submitting vouchers, ensuring compliance with funding requirements, and supporting audits. This role involves coordination with internal departments, including ...

    Date Posted: 02/24/2026 Recommended

  • Audit Executive

    Greater Philadelphia Area and Southern New Jersey
    Highland Consulting Group, Inc.

    Audit Executive Location: Greater Philadelphia Area, Pennsylvania, United States Category: Banking Lead the Audit Function for a Growing, Forward-Thinking Bank This is a rare opportunity to step into a true enterprise leadership role with a well-establ...

    Date Posted: 01/23/2026 Recommended

  • HR Administrator

    New York, New York, United States, 10036
    Northbound Executive Search

    RESPONSIBILITIES Assist with day-to-day operations of the HR functions and duties Provide clerical and administrative support to Human Resources executives Performs payroll and benefits administration Compile and update employee records (hard and soft ...

    Date Posted: 02/24/2026 Recommended

  • Electrical Engineer

    Rushville, IN, United States
    Manta Resources, Inc.

    Our client is a global manufacturing company producing iron castings for the automotive industry. Located in the southeast region of the Indianapolis area, our client is the area’s fastest growing automotive part manufacturing companies. With over 20 y...

    Date Posted: 10/19/2023 Recommended

  • Print Production Assistant

    New York, New York, United States, 10036
    Northbound Executive Search

    We are seeking a detail-oriented and proactive Print Production Assistant to support the coordination and execution of high-volume print advertising campaigns. This role is critical to ensuring that creative assets move efficiently through production p...

    Date Posted: 02/24/2026 Recommended

  • 2469m - Director, Electric Utilities

    United States
    Management Recruiters of Bonita Springs

    The Director, Electric Utilities will report to the Vice President, Electric Utilities as part of a new strategic Energy team that will be responsible for developing and executing on near-term and long-term strategies to help the corporate Development ...

    Date Posted: 01/30/2026 Recommended