Quality Manager
Allentown, Pennsylvania, United States
Education: Bachelor's Degree
Category: Quality Assurance / Safety
Company: The Chatham Group
Reference ID: MexWG0
Date Posted: 04/08/2024
Shortcut: http://jobs.mrinetwork.com/WBFOzZ
Job Title: Quality Manager
Location: Allentown, PA
Reports to: Plant Manager
Are you passionate about quality assurance and ready to take the lead in ensuring top-notch standards at a cutting-edge plastics and packaging manufacturing plant? As the Quality Manager, you'll play a pivotal role in shaping the quality culture and driving operational excellence.
Key Responsibilities:
Quality Assurance Leadership:
- Drive the achievement of quality assurance operational objectives by providing strategic insights, executing action plans, and maintaining high-quality standards.
- Identify and resolve operational challenges, conduct audits, and initiate system improvements.
- Develop and implement quality assurance plans, including hazard analysis, control measures, and monitoring procedures.
- Validate quality processes by establishing specifications and performance qualifications.
Product Safety Advocate:
- Take ownership of actions required to support product safety, including training, enforcement, and resource planning.
- Establish statistical process controls where applicable to ensure product safety and quality.
Customer Satisfaction and Complaint Management:
- Oversee the management of customer complaints, ensuring thorough investigations, and implementing short-term and long-term corrective actions.
- Maintain and report on the CAR (Corrective Action Report) database, tracking and trending complaints.
- Manage and report on daily non-conformances during production across all shifts.
- Lead quality-based plant projects to reduce customer complaints.
Additional Responsibilities:
- Conduct internal audits, track root causes, and assist in designing continuous improvement steps.
- Manage document control for standard operating procedures (SOPs) and work instructions.
- Provide weekly reports on plant quality through tracking and trending reports.
- Oversee Material Review Board (MRB) and Quarantine activities.
- Manage Pre-Delivery Shipment (PDS) sampling for required customers.
- Ensure compliance with FDA requirements (21 CFR) for food/drug safety.
- Stay updated on quality management trends and developments.
- Lead the Food Safety program directive, ensuring GFSI/FSSC 22000 compliance.
Minimum Requirements:
- Proven experience in direct management, with a focus on professional development.
- Excellent interpersonal skills, working effectively with employees at all levels.
- Strong character and alignment with the company's culture.
Required Experience & Education:
- Bachelor's degree in engineering (e.g., QE, EE, ME) from an accredited institution.
- Minimum of five years of experience in Quality Engineering or Quality Manager roles.
Preferred Experience & Education:
- Quality Certification (CQE, CQA, ASO, etc.) is preferred.
- Industry-specific experience is a plus.
- Experience with Quality Certification implementation and requirements is advantageous.
- Proficiency in utilizing statistics and establishing statistical process controls for Manufacturing is preferred.
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