Technology Success Specialist

Atlanta, Georgia, United States


Apply Apply with LinkedIn

Type: Permanent

Experience: Experienced Professional (Non-Manager)

Education: Bachelor's Degree

Category: Information Technology

Industry: Consumer Products and Services / Other

Company: Management Recruiters of Cumming

Reference ID: rPdWlj

Date Posted: 07/23/2026

Shortcut: http://jobs.mrinetwork.com/cJQPP7


Technology Success Specialist

Location: Peachtree Corners, GA

Schedule: Full-time, in-office

 

Our client is a growing franchisor supporting more than 300 locations nationwide. They are seeking a Technology Success Specialist to support the rollout of a new mobile platform and improve the overall technology experience for franchise owners.

This is not a traditional help desk role. The right person will resolve issues, educate users, identify recurring problems, and find ways to make support faster and more scalable through better documentation, automation, and AI tools.

Responsibilities

  • Support franchise owners using a new mobile business platform, Microsoft 365, Salesforce, and other applications
  • Own support requests from initial contact through resolution
  • Diagnose whether an issue is technical, process-related, or a user training need
  • Proactively connect with franchise owners by phone or screen share when email is not effective
  • Create help articles, FAQs, and other user-friendly resources
  • Identify recurring issues and recommend process improvements
  • Partner with Product, Development, Operations, and Training during technology rollouts
  • Respond with urgency when system issues impact a franchise owner’s ability to serve customers

Qualifications

  • Experience supporting SaaS platforms or business applications
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer service skills
  • Ability to learn new technology quickly and manage issues independently
  • Microsoft 365 experience required
  • Salesforce, Zendesk, franchise, automation, or AI tool experience is a plus

This is an excellent opportunity for someone who enjoys solving problems, working directly with users, and improving how technology support is delivered across a growing organization.

Occasional evening or weekend availability may be required for urgent issues or major technology rollouts.

  • Tax Form Annotation Specialist

    United States
    Siter-Neubauer & Associates

    Tax Form Annotation Specialist Contract Opportunity Remote (Approved U.S. States) Seeking detail-oriented professionals with experience in tax documentation and document annotation to support innovative artificial intelligence initiatives. This is a fu...

    Date Posted: 07/29/2026 Recommended

  • Cybersecurity Solutions Architect (pre-sales)

    Delaware, United States
    New Jersey, United States
    New York City, New York, United States
    Philadelphia, Pennsylvania, United States
    The Trevi Group

    * * * This position has been filled * * * Title: Cybersecurity Solutions Architect (pre-sales focused) Location: Remote Office (within ~90 miles radius of the Philly, PA area) Company: Solid growing IT Solution provider Compensation: Lucrative compensa...

    Date Posted: 06/25/2026 Recommended

  • Domain Expert

    United States
    Siter-Neubauer & Associates

    Domain Expert (Remote – U.S.) Multiple Positions Available This is a fully remote contract opportunity with immediate openings for qualified professionals located in approved U.S. states. We are seeking experienced Domain Experts to support innovative ...

    Date Posted: 07/28/2026 Recommended

  • Global VP of IT Applications & Architecture (US, UK, EU, So. Africa)

    United States
    The Trevi Group

    * * * This position has been filled. * * * Position Title: VP of IT Applications & Architecture - Location: Remote office in the UK, EU, or South Africa. Or Hybrid from CT, TX, OK, MS in USA. - Compensation: Lucrative base and bonus, long term incentiv...

    Date Posted: 11/16/2025 Recommended

  • Microsoft TEAMS Solutions Architect / Pre-Sales Engineer

    Idaho, United States
    Montana, United States
    Oregon, United States
    Washington, United States
    The Trevi Group

    * * * This position has been filled * * * Microsoft Teams Solutions Architect Location: Northwest Region (WA,OR, ID, MT) Company: Top Tier IT Solution Provider (Microsoft Gold Partner) Type: Full-time/Perm position Compensation: Lucrative salary and bo...

    Date Posted: 11/23/2025 Recommended

  • PRE-SALES ENGINEER - Network Security (Chicagoland)

    Atlanta, Georgia, United States
    Chicago, Illinois, United States
    West Chicago, Illinois, United States
    The Trevi Group

    SENIOR SALES ENGINEER - NETWORK SECURITY Location: Remote (WHF) -- Chicagoland or Greater Atlanta area Company: Global Leader in Security Solutions (OEM; public company) Compensation: Lucrative base plus bonus (210K-230K OTE, uncapped), RSUs, generous ...

    Date Posted: 07/15/2026 Recommended

  • SENIOR SECURITY SALES ENGINEER (F/T, REMOTE)

    Delaware, United States
    Maryland, United States
    New Jersey, United States
    New York, United States
    Virginia, United States
    The Trevi Group

    SENIOR SECURITY SALES ENGINEER Location: Remote / WHF from NY, NJ, DE, MD, VA Company: Global Leader in Security Solutions (OEM; public company) Compensation: Lucrative base plus bonus (up to 210K-240K OTE, uncapped), plus RSUs, generous 401K match, an...

    Date Posted: 07/27/2026 Recommended

  • Wireless Network Engineer

    Connecticut, United States
    Maine, United States
    Massachusetts, United States
    New Jersey, United States
    New York, United States
    Pennsylvania, United States
    Rhode Island, United States
    The Trevi Group

    Wireless Network Engineer (F/T & Remote) - Company: Solid fast-growing award winning Cisco Gold Partner - Location: Remote from anywhere Mid Atlantic to Northeast/New England - Type: Full-time position - Compensation: Lucrative base and bonus, and comp...

    Date Posted: 03/09/2026 Recommended

  • Cybersecurity Practice Lead / Sr. Solutions Architect (NJ / NYC / PA)

    New Jersey, United States
    New York City, New York, United States
    Philadelphia, Pennsylvania, United States
    The Trevi Group

    * * * This position has been filled. * * * Title: Cybersecurity Practice Lead / Sr. Solutions Architect Location: Remote Office (within ~90 miles radius of the Philly, PA area) Company: Solid growing IT Solution provider Compensation: Lucrative salary ...

    Date Posted: 06/08/2026 Recommended

  • Automation Engineer

    Clearwater, FL, US
    Shurig Solutions, Inc.

    Our partner is at the forefront of energy innovation—designing and building high-performance lithium battery systems that power everything from marine to specialty vehicles. We’re looking for a hands-on, solutions-driven Automation Engineer to play a c...

    Date Posted: 05/29/2026 Recommended

  • Sr. Network Engineer - Enterprise Networking (CCNP or CCIE)

    New Jersey, United States
    new york, New York, United States
    The Trevi Group

    Sr. Network Engineer - Modern Networks (CCNP or CCIE) * Remote role - based in the Northern NJ / NYC metro area * Full-time Perm role | working on Fortune 500 projects | High-impact role If you’re the type of engineer who loves solving big network chal...

    Date Posted: 07/22/2026 Recommended

  • Sr. Systems Engineer (expertise in Win Server, VMware, Hyper-V, Azure)

    Baltimore, Maryland, United States
    Buffalo Grove, Illinois, United States
    The Trevi Group

    * * * This position has been filled. * * * Senior Systems Engineer (Compute & Cloud) Location: Hybrid -- Buffalo Grove, IL or Baltimore, MD Compensation: $145,000–$170,000 base + bonus + excellent benefits + pension *** See VIDEO about this position at...

    Date Posted: 04/06/2026 Recommended

  • Network Engineer (LAN, WAN, SD-WAN)

    nashville, Tennessee, United States
    The Trevi Group

    Title: Network Engineer (LAN, WAN, SD-WAN) Company: Award winning financial institution headquartered in Nashville, TN Location: Nashville, TN (hybrid role; 2 days per week on-site) Type: Full-time / Perm position Compensation: Lucrative compensation a...

    Date Posted: 03/15/2026 Recommended

  • Sales Representative

    New York, New York, United States
    Management Recruiters of Davidson

    Position Overview Our client is seeking a motivated Sales Representative to grow business throughout the Northeast, with a primary focus on the New York metropolitan area. This role is responsible for developing new business, managing existing accounts...

    Date Posted: 08/01/2026 Recommended

  • SENIOR SALES ENGINEER - Network Performance Monitoring (Atlanta, GA; F/T, remote)

    Atlanta, Georgia, United States
    The Trevi Group

    Senior Sales Engineer - Network Observability (ATL) Location: Remote (WHF) office in greater Atlanta area, GA Company: Global Leader in Security Solutions (OEM; public company) Compensation: Lucrative base plus bonus (up to 225K+ OTE, uncapped), plus R...

    Date Posted: 07/15/2026 Recommended

  • Senior Sales Engineer - Network Observability (NYC/NJ metro)

    Bridgewater, New Jersey, United States
    new york, New York, United States
    Stamford, Connecticut, United States
    The Trevi Group

    Senior Sales Engineer - Network Observability (NYC/NJ metro) Location: Remote (WHF) in the NYC/NJ/No CT region Company: Global Leader in Security Solutions (OEM; public company) Compensation: Lucrative base plus bonus (210K-230K+ OTE, uncapped), RSUs, ...

    Date Posted: 08/13/2026 Recommended

  • Chief Operating Officer

    Dallas, TX
    Sales Consultants of Sacramento

    A $15 billion and rapidly growing regional bank is seeking a high-impact Executive Vice President & Chief Operating Officer (COO) to help lead an ambitious growth strategy centered on becoming a premier banking franchise through disciplined, repeatable...

    Date Posted: 06/24/2026 Recommended

  • Chief Information Office / CIO (South Florida)

    Florida, United States
    The Trevi Group

    * * * This position has been filled * * * Position Title: Chief Information Office (CIO) - Company/Industry: fast growing 450M privately held waste management company - Location: South Florida area (Ft. Lauderdale / Pompano Beach) - Compensation: Lucra...

    Date Posted: 12/08/2025 Recommended

  • Staff Systems Engineer - Robotics | Medical Devices | Systems Architecture

    Columbus, Ohio, United States
    Centricity Search Group

    About the Opportunity A venture-backed robotics company developing an advanced, AI-enabled medical technology platform is seeking a Staff Systems Engineer to own systems engineering and design assurance for a complex robotic medical device. This is a h...

    Date Posted: 06/22/2026 Recommended

  • Robotics Software Engineer – Motion Planning, Vision & Deployment

    San Francisco, California, United States
    Centricity Search Group

    Robotics Software Engineer – Motion Planning, Vision & Deployment Location: San Francisco Bay Area Work Arrangement: Full-Time, Onsite Travel: Approximately 10–15% to customer sites About the Opportunity Our client is an early-stage robotics company tr...

    Date Posted: 06/24/2026 Recommended

  • Commercial Loan Officer

    Manchester, New Hampshire / Seacoast Region
    Highland Consulting Group, Inc.

    About We have a great opportunity for an experienced Commercial Lender with knowledge of the Southern New Hampshire market, including Concord, Manchester, and the Seacoast. Our client is a well-established regional community bank seeking a Commercial L...

    Date Posted: 07/30/2026 Recommended

  • Account Manager - Security Solutions (F500 Enterprise)

    Chicago, Illinois, United States
    West Chicago, Illinois, United States
    The Trevi Group

    Account Manager - Security Solutions (Enterprise) Location: Chicago, IL (remote office) Company: Global Leader in Security Solutions (OEM; public company) Compensation: Up to 320K OTE, uncapped commission, RSU's, plus full benefits Position Type: Full-...

    Date Posted: 07/28/2026 Recommended

  • Sales Representative – Northwest US Territory

    Portland, Oregon, United States
    Management Recruiters of Davidson

    Sales Representative – Northwest US Territory Location: Portland, OR Metropolitan Area (Remote) Position Overview Our client is seeking a motivated Sales Representative to manage and grow the Northwest territory. This role focuses on developing new bus...

    Date Posted: 08/01/2026 Recommended

  • Director of Information Technology ~ Healthcare

    Atlanta, Georgia, United States
    The HealthCare Initiative

    THE HEALTHCARE INITIATIVE Where Talent Meets Opportunity Director of IT Pacific Northwest A growing Critical Access Hospital is seeking a forward-thinking Director of Information Technology to lead both the strategic vision and day-to-day operations of...

    Date Posted: 07/09/2026 Recommended

  • Vice President of Estimating

    Great Philadelphia Area
    Highland Consulting Group, Inc.

    Vice President of Mechanical Estimating – Western PA Established Mechanical Contractor | Executive Leadership Role | Equity Opportunity Our client, a highly respected mechanical contractor in Western Pennsylvania, is seeking a Vice President of Mechani...

    Date Posted: 08/07/2026 Recommended

  • Sr. Cybersecurity Engineer (Palo Alto & Fortinet Expertise)

    United States
    The Trevi Group

    Hiring: Sr. Cybersecurity Engineer (Palo Alto & Fortinet Expert) Full-time | Remote - USA (ET hours) | Up to $185K base + 10% bonus Are you a hands-on security engineer with deep expertise in Palo Alto and Fortinet platforms? Want to work on high-impac...

    Date Posted: 03/15/2026 Recommended

  • 2482m - Business Development Manager, Grid Automation (Remote)

    United States
    Management Recruiters of Bonita Springs

    The Business Development Manager, Grid Automation drives growth at the intersection of electric utilities, advanced grid technologies, and telecommunications infrastructure and owns strategic customer relationships throughout the Midwest, identifying e...

    Date Posted: 06/28/2026 Recommended

  • Project Manager - Mechanical

    Franklin Furnace, OH
    Highland Consulting Group, Inc.

    Project Manager – Mechanical - Data Center About Us: Highland Consulting Group is a national executive search firm focused on placing top construction and building-systems talent. Backed by 75+ years of combined industry experience, we partner with cli...

    Date Posted: 07/17/2026 Recommended

  • Foundry Operations Manager

    Wisconsin, United States
    Harrison Group, Inc.

    Position Summary The Foundry Operations Manager reports to the President, and is responsible for direction, strategy, planning and execution for the company’s manufacturing operations. They are responsible for the company’s performance in safety, produ...

    Date Posted: 08/11/2026 Recommended

  • Project Executive - Mechanical Construction

    Pittsburgh, PA
    Highland Consulting Group, Inc.

    Project Executive – Mechanical Highland Consulting Group is an executive recruiting firm specializing in top talent for the commercial and industrial construction sectors. We are partnering with one of the largest and most respected mechanical contract...

    Date Posted: 07/29/2026 Recommended